Device Guides

Samsung Galaxy S6 edge

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on your mobile phone correctly.

Step 1 of 5

1. Tap On/Off until your mobile phone is turned on.

Step 2 of 5

2. Key in your PIN and tap OK.If your SIM is rejected:Contact your mobile phone store or your service provider.

Step 3 of 5

3. Tap and hold On/Off.

Step 4 of 5

4. Tap Power off.

Step 5 of 5

5. Tap POWER OFF.

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Possible cause 8:

Your mobile phone isn't turned on correctly

Solution:

Turn on your mobile phone correctly.

1. Turn on your mobile phone

Tap On/Off until your mobile phone is turned on.

2. Enter PIN

Key in your PIN and tap OK.
If your SIM is rejected:
Contact your mobile phone store or your service provider.

3. Turn off your mobile phone

Tap and hold On/Off.

Tap Power off.

Tap POWER OFF.

Did this solution solve the problem?

Yes No

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