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Samsung Galaxy S6 edge +
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I can't send and receive MMS
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
There's an error at the receiving end: Send an MMS to another recipient to check if the error is at the receiving end.
List view
1. 1. Find "Messages"
Tap Messages.
2. 2. Create MMS
Tap the new message icon.
3. 3. Enter recipient
Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Matching contacts are displayed.
Tap the required contact.
4. 4. Write the text
Tap Enter message.
Write the text for your MMS.
Write the text for your MMS.
5. 5. Insert pictures, video clips and audio files
Tap the attachment icon.
Choose one of the following options:
Insert a picture, go to 5a.
Insert a video clip, go to 5b.
Insert an audio file, go to 5c.
Choose one of the following options:
Insert a picture, go to 5a.
Insert a video clip, go to 5b.
Insert an audio file, go to 5c.
6. 6. 5a - Insert a picture
Tap Image.
Go to the required folder.
Go to the required folder.
Tap the required picture to select it.
Tap DONE.
7. 7. 5b - Insert a video clip
Tap Video.
Go to the required folder.
Go to the required folder.
Tap the required video clip.
8. 8. 5c - Insert audio file
Tap Audio.
Go to the required folder.
Go to the required folder.
Tap the required audio file.
Tap DONE.
9. 9. Send the MMS
Tap SEND when you've finished your MMS.
10. 10. Return to the home screen
Tap the Home key to return to the home screen.
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