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Samsung Galaxy S6 edge +
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I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 3:
Your mobile phone hasn't been correctly set up for email: set up your mobile phone for Exchange email.
List view
1. 1. Find "Email"
Tap Apps.
Tap Email.
2. 2. Enter email address
Key in your email address.
3. 3. Enter password
Tap Password and key in the password.
Tap MANUAL SETUP.
4. 4. Select account type
Tap MICROSOFT EXCHANGE ACTIVESYNC.
5. 5. Enter domain and username
Tap the field below "Domain\user name" and key in the domain and username separated by a "\".
6. 6. Enter server address
Tap the field below "Exchange server" and key in the server address.
7. 7. Turn SSL encryption on or off
Tap Use secure connection (SSL) to turn the function on or off.
8. 8. Turn client certificate on or off
Tap Use client certificate to turn the function on or off.
If you turn on the function:
Tap CLIENT CERTIFICATE and follow the instructions on the display to install the required certificate.
Tap CLIENT CERTIFICATE and follow the instructions on the display to install the required certificate.
Tap NEXT.
9. 9. Enter email account name
Tap MORE.
Tap Settings.
Tap the name of the email account you've just set up.
Tap Account name.
Key in the required name of the email account and tap OK.
10. 10. Select settings for retrieval of new email
Tap Sync schedule.
Tap Set sync schedule.
Tap Auto (when received), Manual or the required period.
Tap the required days below "Peak days".
Tap the fields below "Peak time" and follow the instructions on the display to set the required times.
Tap the Return key.
11. 11. Select period for synchronisation of email
Tap Period to sync Email.
Tap the required setting.
12. 12. Select email retrieval size
Tap Limit retrieval size.
Tap the required setting.
13. 13. Select period for synchronisation of calendar
Tap Period to sync Calendar.
Tap the required setting.
14. 14. Select data types for synchronisation
Tap the following data types to turn synchronisation on or off:
Sync Contacts
Sync Contacts
Sync Calendar
Sync Task
Sync Messages
Tap the Return key twice.
15. 15. Return to the home screen
Tap the Home key to return to the home screen.
Step 3 of 35
Key in your email address.
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