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Samsung Galaxy S6 edge +
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My mobile phone's touch screen doesn't work
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Screen lock is turned on: Turn off screen lock.
List view
1. 1. Choose option
Choose one of the following options:
Turn screen lock on or off, go to 1a.
Select setting for automatic screen lock, go to 1b.
Turn screen lock on or off, go to 1a.
Select setting for automatic screen lock, go to 1b.
2. 2. 1a - Turn screen lock on or off
To turn on the screen lock:
Briefly tap On/Off.
Briefly tap On/Off.
To turn off the screen lock:
Briefly tap On/Off.
Slide your finger across the display.
Briefly tap On/Off.
Slide your finger across the display.
3. 3. 1b - Select setting for automatic screen lock
Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.
Tap the settings icon.
Tap Display.
Tap Screen timeout.
Tap the required period.
4. 4. Return to the home screen
Tap the Home key to return to the home screen.
Step 1 of 8
Choose one of the following options:Turn screen lock on or off, go to 1a.Select setting for automatic screen lock, go to 1b.
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