Device Guides

Samsung Galaxy S6 edge +

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My mobile phone doesn't play a message tone when I receive a message

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The message tone has been turned off: Choose message tone.

List view

1. 1. Find "Settings"

Tap Messages.
Tap Settings.

2. 2. Turn on notifications

Tap Notifications.
Tap the indicator next to "Notifications" until the function is turned on.

3. 3. Choose message tone

Tap Notification sound.
Tap the different message tones to listen to them.
Once you've found a message tone you like, tap the Return key.

4. 4. Return to the home screen

Tap the Home key to return to the home screen.
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