Device Guides

Samsung Galaxy S5

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I can't turn on my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Make sure that your mobile phone is assembled correctly.

Possible cause 1:

Your mobile phone isn't assembled correctly

Solution:

Make sure that your mobile phone is assembled correctly.

1. Remove the back cover
Turn the back of your mobile phone towards you.
Take hold of the left side of the back cover and remove it.
2. Insert SIM
Place your SIM as illustrated next to the SIM holder.
Slide your SIM into the holder.
3. Insert battery
Place the battery in your mobile phone (top first), matching the battery contacts with the contacts in your mobile phone, and press the battery into place.
4. Replace the back cover
Place the back cover on your mobile phone and press it into place.

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