Device Guides

Samsung Galaxy S4

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Send an SMS to another number to check if the error is at the receiving end.

Step 1 of 6

1. Tap Messaging.

Step 2 of 6

2. Tap the new message icon.

Step 3 of 6

3. Key in the first letters of the required contact.Matching contacts are displayed.Tap the required contact.

Step 4 of 6

4. Tap Enter message.Write the text for your SMS.

Step 5 of 6

5. Tap the send icon when you've written your SMS.

Step 6 of 6

6. Tap the Home key to return to the home screen.

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Possible cause 1:

There's an error at the receiving end

Solution:

Send an SMS to another number to check if the error is at the receiving end.

1. Create SMS

Tap Messaging.

Tap the new message icon.

2. Enter recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.

3. Write the text

Tap Enter message.
Write the text for your SMS.

4. Send SMS

Tap the send icon when you've written your SMS.

5. Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

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