Device Guides

Samsung Galaxy S4

Change device Change device

I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Write an email correctly.

Possible cause 2:

The email is written incorrectly


Write an email correctly.

1. Find "Email"
Tap Apps.
Tap Email.
2. Select email account
Tap the name of the email account.
Tap Inbox below the required email account.
3. Create email
Tap the new email icon.
4. Enter recipient
Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.
5. Enter subject
Tap Subject.
Key in a subject for the email.
6. Write the text
Tap the text input field.
Write the text for your email.
7. Attach file
Tap the attachment icon.
Tap My files.
Go to the required folder.
Tap the box next to the required file to select the file.
Tap Done.
8. Send the email
Tap the send icon when you've finished your email.
9. Return to the home screen
Tap the Home key to return to the home screen.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks