Device Guides

Samsung Galaxy S4

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I can't make video calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Make a voice call and ask the recipient if the other phone supports 3G and if it's connected to a 3G network.

Possible cause 2:

The receiving phone doesn't support 3G or isn't connected to a 3G network

Solution:

Make a voice call and ask the recipient if the other phone supports 3G and if it's connected to a 3G network.

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