Device Guides

Samsung Galaxy S4

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Charge the battery.

Step 1 of 3

1. Connect the charger to the phone socket and to a power point.

Step 2 of 3

2. When the battery charging icon is displayed, charging is in progress.

Step 3 of 3

3. When the battery is fully charged, you can remove the charger from the power point and your mobile phone.

Did this solution solve the problem? Yes No

Possible cause 2:

The battery is flat

Solution:

Charge the battery.

1. Connect the charger to your mobile phone

Connect the charger to the phone socket and to a power point.

When the battery charging icon is displayed, charging is in progress.

2. End charging

When the battery is fully charged, you can remove the charger from the power point and your mobile phone.

Did this solution solve the problem?

Yes No

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