Device Guides

Samsung Galaxy S4 Mini

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I can't make video calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Select 3G as network mode.

Possible cause 1:

3G isn't selected as network mode


Select 3G as network mode.

1. Find "Network mode"
Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.
Tap the Connections tab.
Tap More networks.
Tap Mobile networks.
Tap Network mode.
2. Select network mode
Tap LTE/GSM/WCDMA (auto connect), GSM/WCDMA (auto connect), GSM only or WCDMA only.
3. Return to the home screen
Tap the Home key to return to the home screen.

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