Device Guides

I can't send and receive email

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Your mobile phone hasn't been correctly set up for Exchange email: Set up your mobile phone for Exchange email.

List view

1. Find "Manage accounts"

Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Accounts and backup.
Tap Manage accounts.

2. Create new email account

Tap Add account.

3. Select server type

Tap Exchange.

4. Enter email address

Tap the field below "Email" and key in your email address.
Tap Next.

5. Enter password

Tap Password and key in the password for your email account.
Tap Sign in.
Tap Done.

6. Enter account name

Tap the required email account.
Tap Account settings.
Tap the required email account.
Tap Account name and key in the required name.
Tap OK.

7. Enter sender name

Tap Your name and key in the required sender name.
Tap OK.

8. Select setting for retrieval of new email

Tap Sync frequency.
Tap the required setting.

9. Turn on email synchronisation

Tap the field next to "Sync email" to turn on the function.

10. Select data types for synchronisation

Tap the fields next to the required data types to turn synchronisation on or off.

11. Turn email notifications on or off

Tap the field next to "Email notifications" to turn the function on or off.

12. Return to the home screen

Tap the Home key to return to the home screen.
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