Device Guides
No ringtone is heard on incoming calls
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Silent mode is turned on: Turn off silent mode.
List view
1. Turn silent mode on or off
Slide two fingers downwards starting from the top the screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-f85d29a6-90a8-483b-bbe0-08a8b7d99925.png?width=214&height=462)
Tap the sound mode icon the necessary number of times to turn silent mode on or off.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-7d4fb1ac-4851-47a6-938d-d8026b722bb8.png?width=214&height=462)
2. Return to the home screen
Tap the Home key to return to the home screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-7d4fb1ac-4851-47a6-938d-d8026b722bb8.png?width=214&height=462)