Device Guides
Samsung Galaxy S23 Ultra
Search in Samsung Galaxy S23 Ultra
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your mobile phone hasn't been correctly set up for Exchange email: Set up your mobile phone for Exchange email.
1. Find "Manage accounts"
2. Create new email account
3. Select server type
4. Enter email address
5. Enter password
6. Enter account name
7. Enter sender name
8. Select setting for retrieval of new email
9. Turn on email synchronisation
10. Select data types for synchronisation
11. Turn email notifications on or off
12. Return to the home screen
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Accounts and backup.
Tap Manage accounts.
Tap Add account.
Tap Exchange.
Tap the field below "Email" and key in your email address.
Tap Next.
Tap Password and key in the password for your email account.
Tap Sign in.
Tap Done.
Tap the required email account.
Tap Account settings.
Tap the required email account.
Tap Account name and key in the required name.
Tap OK.
Tap Your name and key in the required sender name.
Tap OK.
Tap Sync frequency.
Tap the required setting.
Tap the field next to "Sync email" to turn on the function.
Tap the fields next to the required data types to turn synchronisation on or off.
Tap the field next to "Email notifications" to turn the function on or off.
Tap the Home key to return to the home screen.
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