Device Guides

Samsung Galaxy S23 Ultra

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Android 13

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This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

List view

Connect the data cable to the socket and to your computer's USB port.

Slide your finger downwards starting from the top of the screen.

Tap the drop down list.

Tap Tap for other USB options..

Tap Transferring files / Android Auto.

Start a file manager on your computer.

Go to the required folder in your computer's or mobile phone's file system.

Highlight the required file and move or copy it to the required location.

Step 1 of 8

Connect the data cable to the socket and to your computer's USB port.

Step 2 of 8

Slide your finger downwards starting from the top of the screen.

Step 3 of 8

Tap the drop down list.

Step 4 of 8

Tap Tap for other USB options..

Step 5 of 8

Tap Transferring files / Android Auto.

Step 6 of 8

Start a file manager on your computer.

Step 7 of 8

Go to the required folder in your computer's or mobile phone's file system.

Step 8 of 8

Highlight the required file and move or copy it to the required location.

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