Device Guides

I can't use Wi-Fi

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Samsung Galaxy S23
Samsung Galaxy S23

We found 5 possible causes:

  1. Wi-Fi is turned off
  2. There are no available Wi-Fi networks
  3. No connection to a Wi-Fi network is established
  4. Your mobile phone is connected to a Wi-Fi network, but you're not logged on
  5. The selected Wi-Fi network rejects the connection
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks