Device Guides

Samsung Galaxy S22+ 5G

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I can't send and receive email

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Your mobile phone hasn't been correctly set up for POP3 email: Set up your mobile phone for POP3 email.

List view

1. Find "Manage accounts"

Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Accounts and backup.
Tap Manage accounts.

2. Create new email account

Tap Add account.

3. Select server type

Tap Personal (POP3).

4. Enter email address

Tap the field below "Enter your email address" and key in your email address.
Tap NEXT.

5. Enter password

Tap the field below "Password" and key in the password for your email account.
Tap NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.

6. Enter username

Tap the field below "Username" and key in the username for your email account.

7. Enter incoming server

Tap the field below "Server" and key in the name of your email provider's incoming server. If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
mail.optusnet.com.au

8. Enter incoming port number

Tap the field below "Port" and key in 110.
110

9. Turn off encryption of incoming email

Tap the drop down list below "Security type".
Tap None.

10. Turn deletion of email on server on or off

Tap the drop down list below "Delete emails from server".
Tap Never to keep email on the server when deleting them on your mobile phone.
Tap When I delete from Inbox to delete email on the server when deleting them on your mobile phone.
Tap NEXT.

11. Turn off SMTP authentication

Tap the indicator next to "Require sign-in" to turn off the function.

12. Enter outgoing server

Tap the field below "SMTP server" and key in smtp.optusnet.com.au.
smtp.optusnet.com.au

13. Enter outgoing port number

Tap the field below "Port" and key in 25.
25

14. Turn off encryption of outgoing email

Tap the drop down list below "Security type".
Tap None.
Tap NEXT.

15. Select setting for retrieval of new email

Tap the drop down list below "Sync frequency:".
Tap the required setting.

16. Turn email notifications on or off

Tap the field next to "Notify me when emails arrive" to turn the function on or off.

17. Turn on email synchronisation

Tap the field next to "Sync email for this account" to turn on the function.
Tap NEXT.

18. Enter account name

Tap the field below "Account name (optional)" and key in the required name.

19. Enter sender name

Tap Your name and key in the required sender name.
Tap NEXT.

20. Return to the home screen

Tap the Home key to return to the home screen.
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