Device Guides
Samsung Galaxy S21 Ultra 5G
I can't receive voice calls
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Divert of all calls is turned on: Cancel all diverts.
List view
1. Find "Call forwarding"
Tap the phone icon.
Tap the menu icon.
Tap Settings.
Tap Supplementary services.
Tap Call forwarding below the required SIM.
2. Cancel all diverts
Tap the required divert type.
Tap Disable.
3. Return to the home screen
Tap the Home key to return to the home screen.
Step 1 of 8
Tap the phone icon.
Step 2 of 8
Tap the menu icon.
Step 3 of 8
Tap Settings.
Step 4 of 8
Tap Supplementary services.
Step 5 of 8
Tap Call forwarding below the required SIM.
Step 6 of 8
Tap the required divert type.
Step 7 of 8
Tap Disable.
Step 8 of 8
Tap the Home key to return to the home screen.
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