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Samsung Galaxy S21 Ultra 5G

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Android 11.0

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No message tone is heard on incoming messages

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on the message tone.

Step 1 of 12

1. Slide your finger upwards on the screen.

Step 2 of 12

2. Tap Samsung.

Step 3 of 12

3. Tap Messages.

Step 4 of 12

4. Tap the menu icon.

Step 5 of 12

5. Tap Settings.

Step 6 of 12

6. Tap Notifications.

Step 7 of 12

7. Tap the indicator next to "Show notifications" to turn on the function.

Step 8 of 12

8. Tap New messages ‹SIM›.

Step 9 of 12

9. Tap Sound.

Step 10 of 12

10. Tap the different message tones to hear them.

Step 11 of 12

11. Once you've found a message tone you like, tap the Return key.

Step 12 of 12

12. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

The message tone has been turned off

Solution:

Turn on the message tone.

Find "Notifications"

Slide your finger upwards on the screen.

Tap Samsung.

Tap Messages.

Tap the menu icon.

Tap Settings.

Tap Notifications.

Turn on notifications

Tap the indicator next to "Show notifications" to turn on the function.

Select message tone

Tap New messages ‹SIM›.

Tap Sound.

Tap the different message tones to hear them.

Once you've found a message tone you like, tap the Return key.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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