Device Guides
Samsung Galaxy S21 Ultra 5G
No message tone is heard on incoming messages
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The message tone has been turned off: Turn on the message tone.
List view
1. Find "Notifications"
Slide your finger upwards on the screen.
Tap Samsung.
Tap Messages.
Tap the menu icon.
Tap Settings.
Tap Notifications.
2. Turn on notifications
Tap the indicator next to "Show notifications" to turn on the function.
3. Select message tone
Tap New messages ‹SIM›.
Tap Sound.
Tap the different message tones to hear them.
Once you've found a message tone you like, tap the Return key.
4. Return to the home screen
Tap the Home key to return to the home screen.
Step 1 of 12
Slide your finger upwards on the screen.
Step 2 of 12
Tap Samsung.
Step 3 of 12
Tap Messages.
Step 4 of 12
Tap the menu icon.
Step 5 of 12
Tap Settings.
Step 6 of 12
Tap Notifications.
Step 7 of 12
Tap the indicator next to "Show notifications" to turn on the function.
Step 8 of 12
Tap New messages ‹SIM›.
Step 9 of 12
Tap Sound.
Step 10 of 12
Tap the different message tones to hear them.
Step 11 of 12
Once you've found a message tone you like, tap the Return key.
Step 12 of 12
Tap the Home key to return to the home screen.
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