Device Guides

Samsung Galaxy S21 Ultra 5G

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Android 11.0

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This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Delete temporary data

Step 1 of 7

1. Slide two fingers downwards starting from the top the screen.

Step 2 of 7

2. Tap the settings icon.

Step 3 of 7

3. Tap Apps.

Step 4 of 7

4. Tap the required app.

Step 5 of 7

5. Tap Storage.

Step 6 of 7

6. Tap Clear cache.

Step 7 of 7

7. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

Temporary data takes up too much memory

Solution:

Find "Apps"

Slide two fingers downwards starting from the top the screen.

Tap the settings icon.

Tap Apps.

Delete temporary data

Tap the required app.

Tap Storage.

Tap Clear cache.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

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