Device Guides

Samsung Galaxy S21+ 5G

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I can't use of one my apps

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Samsung Galaxy S21+ 5G
Samsung Galaxy S21+ 5G

Before you start this troubleshooting guide you need to check one important thing:

Can you use your mobile phone's internet connection?

It's important to find out if you can use your mobile phone's internet connection. If you can't use your mobile phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to use your apps.

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