Device Guides

Samsung Galaxy S21+ 5G

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I can't use Wi-Fi

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

No connection to a Wi-Fi network is established: Connect to a Wi-Fi network.

List view

1. Find "Wi-Fi"

Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Connections.
Tap Wi-Fi.

2. Turn on Wi-Fi

Tap the indicator to turn on the function.

3. Connect to a Wi-Fi network

Tap the required Wi-Fi network.
Key in the password for the Wi-Fi network and tap Connect.
If the Wi-Fi network is password protected, a lock icon is displayed next to the name of the Wi-Fi network. You can get the password from the network provider or administrator.

4. Return to the home screen

Tap the Home key to return to the home screen.
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