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Samsung Galaxy S21+ 5G

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Android 11.0

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I can't use Wi-Fi

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Connect to a Wi-Fi network.

Step 1 of 8

1. Slide two fingers downwards starting from the top the screen.

Step 2 of 8

2. Tap the settings icon.

Step 3 of 8

3. Tap Connections.

Step 4 of 8

4. Tap Wi-Fi.

Step 5 of 8

5. Tap the indicator to turn on the function.

Step 6 of 8

6. Tap the required Wi-Fi network.

Step 7 of 8

7. Key in the password for the Wi-Fi network and tap Connect.

Step 8 of 8

8. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 4:

No connection to a Wi-Fi network is established

Solution:

Connect to a Wi-Fi network.

Find "Wi-Fi"

Slide two fingers downwards starting from the top the screen.

Tap the settings icon.

Tap Connections.

Tap Wi-Fi.

Turn on Wi-Fi

Tap the indicator to turn on the function.

Connect to a Wi-Fi network

Tap the required Wi-Fi network.

Key in the password for the Wi-Fi network and tap Connect.

If the Wi-Fi network is password protected, a lock icon is displayed next to the name of the Wi-Fi network. You can get the password from the network provider or administrator.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

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