Device Guides

Samsung Galaxy S21+ 5G

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Android 11.0

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This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on mobile data.

Step 1 of 3

1. Slide two fingers downwards starting from the top the screen.

Step 2 of 3

2. Tap the mobile data icon to turn the function on or off.

Step 3 of 3

3. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 4:

Mobile data is turned off

Solution:

Turn mobile data on or off

Slide two fingers downwards starting from the top the screen.

Tap the mobile data icon to turn the function on or off.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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