Device Guides

Samsung Galaxy S21+ 5G

Change device Change device

I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on mobile data.

Possible cause 4:

Mobile data is turned off


Turn on mobile data.

Turn mobile data on or off
Slide two fingers downwards starting from the top the screen.
Tap the mobile data icon to turn the function on or off.
Return to the home screen
Tap the Home key to return to the home screen.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks