Device Guides

Samsung Galaxy S21+ 5G

Change device Change device

I can't receive voice calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Cancel all diverts.

Possible cause 2:

Divert of all calls is turned on


Cancel all diverts.

Find "Call forwarding"
Tap the phone icon.
Tap the menu icon.
Tap Settings.
Tap Supplementary services.
Tap Call forwarding below the required SIM.
Cancel all diverts
Tap the required divert type.
Tap Disable.
Return to the home screen
Tap the Home key to return to the home screen.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks