Device Guides

Samsung Galaxy S21+ 5G

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No message tone is heard on incoming messages

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The message tone has been turned off: Turn on the message tone.

List view

1. Find "Notifications"

Slide your finger upwards on the screen.
Tap Samsung.
Tap Messages.
Tap the menu icon.
Tap Settings.
Tap Notifications.

2. Turn on notifications

Tap the indicator next to "Show notifications" to turn on the function.

3. Select message tone

Tap New messages ‹SIM›.
Tap Sound.
Tap the different message tones to hear them.
Once you've found a message tone you like, tap the Return key.

4. Return to the home screen

Tap the Home key to return to the home screen.
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