Device Guides
Samsung Galaxy S21 5G
Search in Samsung Galaxy S21 5G
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your mobile phone hasn't been correctly set up for POP3 email: Set up your mobile phone for POP3 email.
1. Find "Manage accounts"
2. Create new email account
3. Select server type
4. Enter email address
5. Enter password
6. Enter username
7. Enter incoming server
8. Enter incoming port number
9. Turn off encryption of incoming email
10. Turn deletion of email on server on or off
11. Turn off SMTP authentication
12. Enter outgoing server
13. Enter outgoing port number
14. Turn off encryption of outgoing email
15. Select setting for retrieval of new email
16. Turn email notifications on or off
17. Turn on email synchronisation
18. Enter account name
19. Enter sender name
20. Return to the home screen
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Accounts and backup.
Tap Manage accounts.
Tap Add account.
Tap Personal (POP3).
Tap the field below "Enter your email address" and key in your email address.
Tap NEXT.
Tap the field below "Password" and key in the password for your email account.
Tap NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.
Tap the field below "Username" and key in the username for your email account.
Tap the field below "Server" and key in the name of your email provider's incoming server. If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
Tap the field below "Port" and key in 110.
Tap the drop down list below "Security type".
Tap None.
Tap the drop down list below "Delete emails from server".
Tap Never to keep email on the server when deleting them on your mobile phone.
Tap When I delete from Inbox to delete email on the server when deleting them on your mobile phone.
Tap NEXT.
Tap the indicator next to "Require sign-in" to turn off the function.
Tap the field below "SMTP server" and key in smtp.optusnet.com.au.
Tap the field below "Port" and key in 25.
Tap the drop down list below "Security type".
Tap None.
Tap NEXT.
Tap the drop down list below "Sync frequency:".
Tap the required setting.
Tap the field next to "Notify me when emails arrive" to turn the function on or off.
Tap the field next to "Sync email for this account" to turn on the function.
Tap NEXT.
Tap the field below "Account name (optional)" and key in the required name.
Tap the field below "Your name" and key in the required sender name.
Tap NEXT.
Tap the Home key to return to the home screen.
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