Device Guides
I can't play music
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
No audio files have been transferred to your mobile phone: Transfer audio files from your computer to your mobile phone.
List view
1. Connect mobile phone and computer
Connect the data cable to the socket and to your computer's USB port.
2. Select setting for USB connection
Slide your finger downwards starting from the top of the screen.
Tap Android System.
Tap Tap for other USB options..
Tap Transferring files / Android Auto.
3. Transfer files
Start a file manager on your computer.
Go to the required folder in your computer's or mobile phone's file system.
Highlight the required file and move or copy it to the required location.