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Samsung Galaxy S21 5G

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Android 11.0

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I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Set up your mobile phone for internet.

Step 1 of 23

1. Slide two fingers downwards starting from the top the screen.

Step 2 of 23

2. Tap the settings icon.

Step 3 of 23

3. Tap Connections.

Step 4 of 23

4. Tap Mobile networks.

Step 5 of 23

5. Tap Access Point Names.

Step 6 of 23

6. Tap the required SIM.

Step 7 of 23

7. Tap Add.

Step 8 of 23

8. Tap Name.

Optus Yes Internet

Step 9 of 23

9. Key in Optus Yes Internet and tap OK.

Step 10 of 23

10. Tap APN.

yesinternet

Step 11 of 23

11. Key in yesinternet and tap OK.

Step 12 of 23

12. Tap MCC.

505

Step 13 of 23

13. Key in 505 and tap OK.

Step 14 of 23

14. Tap MNC.

Step 15 of 23

15. Key in 02 and tap OK.

Step 16 of 23

16. Tap Authentication type.

Step 17 of 23

17. Tap PAP.

Step 18 of 23

18. Tap APN type.

default

Step 19 of 23

19. Key in default and tap OK.

Step 20 of 23

20. Tap the menu icon.

Step 21 of 23

21. Tap Save.

Step 22 of 23

22. Tap the field next to the data connection to activate it.

Step 23 of 23

23. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 4:

Your mobile phone has not been correctly set up for internet

Solution:

Set up your mobile phone for internet.

Find "Access Point Names"

Slide two fingers downwards starting from the top the screen.

Tap the settings icon.

Tap Connections.

Tap Mobile networks.

Tap Access Point Names.

Create new data connection

Tap the required SIM.

Tap Add.

Tap Name.

Key in Optus Yes Internet and tap OK.

Enter APN

Tap APN.

Key in yesinternet and tap OK.

Enter country code

Tap MCC.

Key in 505 and tap OK.

Enter network code

Tap MNC.

Key in 02 and tap OK.

Select authentication type

Tap Authentication type.

Tap PAP.

Enter APN type

Tap APN type.

Key in default and tap OK.

Save data connection

Tap the menu icon.

Tap Save.

Tap the field next to the data connection to activate it.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

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