Device Guides
Samsung Galaxy S21 5G
Search in Samsung Galaxy S21 5G
I can't access my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The phone lock code is turned on: Turn off phone lock code.
1. Find "Screen lock type"
2. Create phone lock code using a fingerprint
3. Turn off use of phone lock code
4. Return to the home screen
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Lock screen.
Tap Screen lock type.
Tap Fingerprints.
Tap Continue.
Tap the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Follow the instructions on the screen to create the phone lock code using your fingerprint.
Tap Done.
Tap the required settings to turn them on or off.
Tap the Return key.
Tap Screen lock type and key in the additional phone lock code you created earlier.
Tap None.
Tap Remove data.
Tap Remove.
Tap the Home key to return to the home screen.
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