Device Guides
Samsung Galaxy S20 Ultra 5G
Search in Samsung Galaxy S20 Ultra 5G
I can't use my mobile phone's internet connection
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your mobile phone has not been correctly set up for internet: Set up your mobile phone for internet.
1. Find "Access Point Names"
2. Create new data connection
3. Enter APN
4. Enter country code
5. Enter network code
6. Select authentication type
7. Enter APN type
8. Save data connection
9. Return to the home screen
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Connections.
Tap Mobile networks.
Tap Access Point Names.
Tap Add.
Tap Name.
Key in Optus Yes Internet and tap OK.
Tap APN.
Key in yesinternet and tap OK.
Tap MCC.
Key in 505 and tap OK.
Tap MNC.
Key in 02 and tap OK.
Tap Authentication type.
Tap PAP.
Tap APN type.
Key in default and tap OK.
Tap the menu icon.
Tap Save.
Tap the field next to the data connection to activate it.
Tap the Home key to return to the home screen.
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