Device Guides

Samsung Galaxy S20 Ultra 5G

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No ringtone is heard on incoming calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off silent mode.

Possible cause 2:

Silent mode is turned on


Turn off silent mode.

Turn silent mode on or off
Slide two fingers downwards starting from the top the screen.
Tap the sound mode icon the necessary number of times to turn silent mode on or off.
Return to the home screen
Tap the Home key to return to the home screen.

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