Device Guides

Samsung Galaxy S20 Ultra 5G

Change device Change device

No message tone is heard on incoming messages

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on the message tone.

Possible cause 1:

The message tone has been turned off

Solution:

Turn on the message tone.

Find "Notifications"
Tap the message icon.
Tap the menu icon.
Tap Settings.
Tap Notifications.
Turn on notifications
Tap the indicator next to "Show notifications" to turn on the function.
Select message tone
Tap New messages.
Tap Sound.
Tap the different message tones to hear them.
Once you've found a message tone you like, tap the Return key.
Return to the home screen
Tap the Home key to return to the home screen.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks