Device Guides
Samsung Galaxy S20 5G
Search in Samsung Galaxy S20 5G
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Your mobile phone hasn't been correctly set up for Exchange email: Set up your mobile phone for Exchange email.
1. Find "Accounts"
2. Create new email account
3. Select server type
4. Enter email address
5. Enter password
6. Select client certificate
7. Enter domain and username
8. Enter server address
9. Enter port number
10. Turn encryption of incoming email on or off
11. Enter account name
12. Enter sender name
13. Select setting for retrieval of new email
14. Turn on email synchronisation
15. Select data types for synchronisation
16. Turn email notifications on or off
17. Return to the home screen
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Accounts and backup.
Tap Accounts.
Tap Add account.
Tap Exchange.
Tap the field below "Email" and key in your email address.
Tap Next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.
Tap Password and key in the password for your email account.
To turn on the function, tap SELECT and follow the instructions on the screen to install the required certificate.
Tap the field below "Domain\Username" and key in the domain and username separated by a "\".
Tap the field below "Server" and key in the server address.
Tap the field below "Port" and key in the port number.
Tap the drop down list below "Security type".
Tap the required setting.
Tap Next.
Tap Done.
Tap the required email account.
Tap Account settings.
Tap the required email account.
Tap Account name and key in the required name.
Tap OK.
Tap Your name and key in the required sender name.
Tap OK.
Tap Sync frequency.
Tap the required setting.
Tap the field next to "Sync email" to turn on the function.
Tap the fields next to the required data types to turn synchronisation on or off.
Tap the field next to "Email notifications" to turn the function on or off.
Tap the Home key to return to the home screen.
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