Device Guides

Samsung Galaxy S10+

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Android 9.0

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This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on data roaming.

Step 1 of 6

1. Slide your finger downwards starting from the top of the screen.

Step 2 of 6

2. Tap the settings icon.

Step 3 of 6

3. Tap Connections.

Step 4 of 6

4. Tap Mobile networks.

Step 5 of 6

5. Tap the indicator next to "Data roaming" to turn the function on or off.

Step 6 of 6

6. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

Data roaming is turned off

Solution:

Find "Mobile networks"

Slide your finger downwards starting from the top of the screen.

Tap the settings icon.

Tap Connections.

Tap Mobile networks.

Turn data roaming on or off

Tap the indicator next to "Data roaming" to turn the function on or off.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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