Device Guides

Samsung Galaxy S10+

Change device

Android 9.0

Change device

Buy now

Search in Samsung Galaxy S10+

I can't use of one my apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Uninstall the app and install it again.

Step 1 of 9

1. Slide your finger upwards on the screen.

Step 2 of 9

2. Tap Play Store.

Step 3 of 9

3. Slide your finger right starting form the left side of the screen.

Step 4 of 9

4. Tap My apps & games.

Step 5 of 9

5. Tap INSTALLED.

Step 6 of 9

6. Tap the required app.

Step 7 of 9

7. Tap UNINSTALL.

Step 8 of 9

8. Tap OK.

Step 9 of 9

9. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

The app is damaged or has not been updated to the newest version.

Solution:

Uninstall the app and install it again.

Find "Play Store"

Slide your finger upwards on the screen.

Tap Play Store.

Uninstall apps

Slide your finger right starting form the left side of the screen.

Tap My apps & games.

Tap INSTALLED.

Tap the required app.

Tap UNINSTALL.

Tap OK.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

Email this guide

Would you like information for your {device-name}?

Yes No

Would you like

Information for one of these devices?

{device-name}

No thanks