Device Guides
Samsung Galaxy S10+
Search in Samsung Galaxy S10+
I can't access my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The phone lock code is turned on: Turn off phone lock code.
1. Find "Fingerprints"
2. Create phone lock code using a fingerprint
3. Turn off use of phone lock code
4. Return to the home screen
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Biometrics and security.
Tap Fingerprints.
Tap Continue.
Tap the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Follow the instructions on the screen to create the phone lock code using your fingerprint.
Tap Done.
Tap the indicator next to the required settings.
Tap the Return key twice.
Tap Lock screen.
Tap Screen lock type and key in the current phone lock code.
Tap None.
Tap Remove data.
Tap Remove.
Tap the Home key to return to the home screen.
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