Device Guides
Samsung Galaxy S10
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I can't receive voice calls
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 3:
Divert of all calls is turned on: Cancel all diverts.
List view
1. Find "Voice call"
Tap the phone icon.
Tap the menu icon.
Tap Settings.
Tap Supplementary services.
Tap Call forwarding.
Tap Voice call.
2. Cancel all diverts
Tap the required divert type.
Tap Disable.
3. Return to the home screen
Tap the Home key to return to the home screen.
Step 1 of 9
Tap the phone icon.
Step 2 of 9
Tap the menu icon.
Step 3 of 9
Tap Settings.
Step 4 of 9
Tap Supplementary services.
Step 5 of 9
Tap Call forwarding.
Step 6 of 9
Tap Voice call.
Step 7 of 9
Tap the required divert type.
Step 8 of 9
Tap Disable.
Step 9 of 9
Tap the Home key to return to the home screen.
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