Device Guides
I can't receive voice calls
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Missed calls are diverted too fast: Set divert delay.
List view
1. Find "Voice call"
Tap the phone icon.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-82001f12-5ac0-4ab7-b54e-34f497279b52.png?width=214&height=454)
Tap the menu icon.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-204f34ec-af97-43c3-8201-a3d152c573ed.png?width=214&height=454)
Tap Settings.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-cbee114b-7cae-48aa-9235-f8ceacb7a1c9.png?width=214&height=454)
Tap Supplementary services.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-edacb8f0-2c72-4b28-9112-26d3ee9f334b.png?width=214&height=454)
Tap Call forwarding.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-e4d97040-527d-4a2f-a914-9eb90996d6ad.png?width=214&height=454)
Tap Voice call.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-9a8d77f0-cb42-43d8-8fa4-273755cf52fc.png?width=214&height=454)
2. Divert calls to your voicemail
Tap the required divert type.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-b8381c9f-140b-46ef-81d5-75cddf6ef923.png?width=214&height=454)
Key in +61411000321 and tap Enable.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-bb54d42f-a18d-4f50-8b74-01920c268469.png?width=214&height=454)
+61411000321
3. Return to the home screen
Tap the Home key to return to the home screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-44072080-bfe0-4f79-9e9b-8efbcb0df99f.png?width=214&height=454)