Device Guides
Samsung Galaxy S10 5G
Search in Samsung Galaxy S10 5G
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your mobile phone hasn't been correctly set up for POP3 email: Set up your mobile phone for POP3 email.
1. Find "Accounts"
2. Create new email account
3. Enter email address
4. Enter password
5. Select server type
6. Enter username
7. Enter incoming server
8. Turn off encryption of incoming email
9. Enter incoming port number
10. Turn deletion of email on server on or off
11. Enter outgoing server
12. Turn off encryption of outgoing email
13. Enter outgoing port number
14. Turn off SMTP authentication
15. Return to the home screen
16. Find "Email"
17. Turn email notifications on or off
18. Turn on email synchronisation
19. Enter account name
20. Enter sender name
21. Select settings for retrieval of new email
22. Return to the home screen
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Accounts and backup.
Tap Accounts.
Tap Add account.
Tap Email.
Tap Other.
Tap Email address and key in your email address.
Tap Password and key in the password for your email account.
Tap Sign in.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.
Tap POP3 account.
Tap the field below "Username" and key in the username for your email account.
Tap the field below "POP3 server" and key in the name of your email provider's incoming server. If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
Tap the drop down list below "Security type".
Tap None to turn off the function.
Tap the field below "Port" and key in 110.
Tap the drop down list below "Auto delete from server".
Tap Never to keep email on the server when deleting them on your mobile phone.
Tap When deleted from Inbox to delete email on the server when deleting them on your mobile phone.
Tap the field below "SMTP server" and key in smtp.optusnet.com.au.
Tap the drop down list below "Security type".
Tap None to turn off the function.
Tap the field below "Port" and key in 25.
Tap the indicator next to "Require authentication to send emails" to turn off the function.
Tap Sign in.
Tap the Home key to return to the home screen.
Slide your finger upwards on the screen.
Tap Samsung.
Tap Email.
Slide your finger right starting form the left side of the screen.
Tap the settings icon.
Tap Notifications.
Tap the indicator next to "Show notifications" below the required email account to turn the function on or off.
Tap the Return key.
Tap the required account.
Tap the indicator next to "Sync account" to turn on the function.
Tap Account name.
Key in a name for the email account and tap Done.
Tap Your name.
Key in the required sender name and tap Done.
Tap Email sync schedule.
Tap Set sync schedule.
Tap the required setting.
Tap the Home key to return to the home screen.
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