Device Guides

Samsung Galaxy S10 5G

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I can't connect to another Bluetooth device

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Samsung Galaxy S10 5G
Samsung Galaxy S10 5G

We found 6 possible causes:

  1. Bluetooth is turned off on your mobile phone
  2. Bluetooth is turned off on the other device
  3. Bluetooth visibility is turned off on the other device
  4. The distance between the two devices is too long
  5. The entered password is incorrect
  6. There's an error on the other device
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