Device Guides

Samsung Galaxy S III

Change device Change device

The touch screen isn't responding

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off the key lock.Detailed instructions.

Possible cause 1:

Your mobile phone is locked

Solution:

Turn off the key lock.Detailed instructions.

1. Choose option
Choose one of the following options:
Turn key lock on or off, go to 1a.
Select setting for automatic key lock, go to 1b.
2. 1a - Turn key lock on or off
Briefly tap On/Off.
Depending on the current setting, the key lock is turned on or off.
3. 1b - Select setting for automatic key lock
Tap Apps.
Tap Settings.
Tap Display.
Tap Screen timeout.
Tap the required period.
Tap the Home key to return to standby mode.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks