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Samsung Galaxy S III

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I can't receive calls on my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Call divert is turned on: Turn off call divert.Detailed instructions.

List view

1. 1. Find "Voice call"

Tap Apps.

Tap Phone.

Tap the Menu key.

Tap Call settings.

Tap Call forwarding.

Tap Voice call.

2. 2. Cancel all diverts

After a moment the current settings are displayed.

Tap each of the following options:
Always forward

Forward when busy

Forward when unanswered

Forward when unreachable

Tap Disable.
Repeat until all diverts have been turned off.

3. 3. Exit

Tap the Home key to return to standby mode.

Step 1 of 13

Tap Apps.

Step 2 of 13

Tap Phone.

Step 3 of 13

Tap the Menu key.

Step 4 of 13

Tap Call settings.

Step 5 of 13

Tap Call forwarding.

Step 6 of 13

Tap Voice call.

Step 7 of 13

After a moment the current settings are displayed.

Step 8 of 13

Tap each of the following options:Always forward

Step 9 of 13

Forward when busy

Step 10 of 13

Forward when unanswered

Step 11 of 13

Forward when unreachable

Step 12 of 13

Tap Disable.Repeat until all diverts have been turned off.

Step 13 of 13

Tap the Home key to return to standby mode.

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