Device Guides
I can't play music on my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
No audio files have been transferred to your mobile phone: Transfer audio files from your computer to your mobile phone.Detailed instructions.
List view
1. 1. Connect mobile phone and computer
Connect the data cable to the phone socket and to your computer's USB port.
2. 2. Transfer audio files
Start a file manager on your computer and find your mobile phone in your computer's file system.
Go to the required folder in your computer's file system.
Highlight the required audio file and move or copy it to your mobile phone.