Device Guides

Samsung Galaxy S III

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I can't receive MMS on my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Your settings for MMS reception are wrong: Set up your mobile phone for MMS.Detailed instructions.

List view

1. 1. Find "Access Point Names"

Tap Apps.
Tap Settings.
Tap More settings.
Tap Mobile networks.
Tap Access Point Names.

2. 2. Create new data connection

Tap the Menu key.
Tap New APN.

3. 3. Enter data connection name

Tap Name.
Key in Optus MMS and tap OK.

4. 4. Enter APN

Tap APN.
Key in mms and tap OK.

5. 5. Enter MMS server

Tap MMSC.
Key in http://mmsc.optus.com.au:8002/ and tap OK.

6. 6. Enter IP address

Tap MMS proxy.
Key in 61.88.190.10 and tap OK.

7. 7. Enter port number

Tap MMS port.
Key in 8070 and tap OK.

8. 8. Enter country code

Tap MCC.
Key in 505 and tap OK.

9. 9. Enter network code

Tap MNC.
Key in 02 and tap OK.

10. 10. Select authentication type

Tap Authentication type.
Tap PAP.

11. 11. Select APN type

Tap APN type.
Key in mms and tap OK.

12. 12. Save data connection

Tap the Menu key.
Tap Save.
Tap the Home key to return to standby mode.

13. 13. Find "Settings"

Tap Apps.
Tap Messaging.
Tap the Menu key.
Tap Settings.

14. 14. Turn delivery reports on or off

Tap Delivery reports below Multimedia message (MMS) settings to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.

15. 15. Select setting for MMS download in home network

Tap Auto-retrieve to turn on the function.
When the box next to the menu item is ticked (V), the function is turned on.

16. 16. Select setting for MMS download when roaming

Tap Roaming auto-retrieve to turn on the function.
When the box next to the menu item is ticked (V), the function is turned on.

17. 17. Exit

Tap the Home key to return to standby mode.
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