Device Guides
I can't turn on my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 3:
Your mobile phone isn't turned on correctly: Turn on your mobile phone correctly.Detailed instructions.
List view
1. 1. Turn on your mobile phone
Tap On/Off until your mobile phone is turned on.
Slide your finger upwards to turn off the key lock.
Slide your finger upwards to turn off the key lock.
2. 2. Enter PIN
If required, key in your PIN and tap OK.
If your SIM is rejected:
Contact your mobile phone store or your service provider.
If your SIM is rejected:
Contact your mobile phone store or your service provider.
3. 3. Turn off your mobile phone
Tap and hold On/Off.
Tap Power off.
Tap OK.