Device Guides
Samsung Galaxy S III
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I can't receive emails on my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your mobile phone hasn't been correctly set up for receiving emails: Set up your mobile phone for email.Detailed instructions.
List view
1. 1. Find "Access Point Names"
Tap Apps.
Tap Settings.
Tap More settings.
Tap Mobile networks.
Tap Access Point Names.
2. 2. Create new data connection
Tap the Menu key.
Tap New APN.
3. 3. Enter data connection name
Tap Name.
Key in Optus email and tap OK.
4. 4. Enter APN
Tap APN.
Key in yesinternet and tap OK.
5. 5. Enter country code
Tap MCC.
Key in 505 and tap OK.
6. 6. Enter network code
Tap MNC.
Key in 02 and tap OK.
7. 7. Select authentication type
Tap Authentication type.
Tap PAP.
8. 8. Select APN type
Tap APN type.
Key in default and tap OK.
9. 9. Save and activate data connection
Tap the Menu key.
Tap Save.
Tap the field next to Optus email to fill in the field.
Tap the Home key to return to standby mode.
10. 10. Find "Email"
Tap Apps.
Tap Email.
11. 11. Enter email address
Tap account@example.com and key in your email address.
12. 12. Enter password
Tap Password and key in the password for your email account.
Tap Next.
13. 13. Select option
If this image is displayed:
Follow steps 14 through 17.
Follow steps 14 through 17.
If this image is displayed:
Follow steps 18 through 32.
Follow steps 18 through 32.
14. 14. Select settings for email account
Follow the instructions on the display to select settings for the email account.
Tap Next.
Tap Next.
15. 15. Enter email account name
Tap the field below Give this account a name (Optional) and key in a name for your email account (such as Private or Work).
16. 16. Retrieve email
Tap Done.
Wait while your mobile phone retrieves new email.
Wait while your mobile phone retrieves new email.
17. 17. Exit
Tap the Home key to return to standby mode.
18. 18. Select server type
Tap POP3 account.
19. 19. Enter username
Key in the username for your email account.
20. 20. Enter incoming server
Tap the field below POP3 server and key in the name or IP address of your email provider's incoming server.
If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
21. 21. Turn encryption of incoming email on or off
Tap the drop down list below Security type.
Tap None.
22. 22. Enter incoming port
Tap the field below Port and key in 110
23. 23. Turn deletion of email on server on or off
Tap the drop down list below Delete email from server.
Tap Never or When I delete from Inbox.
Tap Next.
24. 24. Enter outgoing server
Key in smtp.optusnet.com.au
25. 25. Turn off encryption of outgoing email
Tap the drop down list below Security type.
Tap None.
26. 26. Enter outgoing port
Tap the field below Port and key in 25
27. 27. Turn off SMTP authentication
Tap Require sign-in to turn off SMTP authentication.
When the box next to the menu item is empty, SMTP authentication is turned off.
Tap Next.
28. 28. Select setting for retrieving new email
Tap the drop down list below Email check frequency.
Tap Never or the required period.
Tap Next.
29. 29. Enter email account name
Tap the field below Give this account a name (Optional) and key in a name for your email account (such as Private or Work).
30. 30. Enter sender name
Tap the field below Your name (displayed on outgoing messages) and key in the required sender name.
31. 31. Retrieve email
Tap Done.
Wait while your mobile phone retrieves new email.
Wait while your mobile phone retrieves new email.
32. 32. Exit
Tap the Home key to return to standby mode.
Step 36 of 57
Key in the username for your email account.
Step 44 of 57
Key in smtp.optusnet.com.au
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