Device Guides
I can't use Wi-Fi on my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Wi-Fi is turned off on your mobile phone: Turn on Wi-Fi.Detailed instructions.
List view
1. 1. Find "Wi-Fi"
Tap Apps.
Tap Settings.
Tap Wi-Fi.
2. 2. Turn on Wi-Fi
Tap the indicator to turn on Wi-Fi.
When the indicator turns green, Wi-Fi is turned on.
3. 3. Connect to Wi-Fi network
A list of Wi-Fi networks within range is displayed.
Tap the required network.
Tap the required network.
Follow the instructions on the display to select security settings, if required.
If required, tap Connect.
If required, tap Connect.
4. 4. Exit
Tap the Home key to return to standby mode.