Device Guides
I can't use Wi-Fi on my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
We found 4 possible causes:
- Wi-Fi is turned off on your mobile phone
- There are no Hotspots or access points available
- Connection is refused by Hotspot or access point
- The Wi-Fi access point is using a hidden SSID