Device Guides

Samsung Galaxy S III

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A Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Bluetooth isn't turned on on your mobile phone: Turn on Bluetooth. Detailed instructions.

List view

1. 1. Find "Bluetooth"

Tap Apps.
Tap Settings.
Tap Bluetooth.

2. 2. Turn Bluetooth on or off

Tap the indicator to turn on Bluetooth.
When the indicator turns green, Bluetooth is turned on.

3. 3. Exit

Tap the Home key to return to standby mode.
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