Device Guides
A Bluetooth device can't connect to my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Bluetooth isn't turned on on your mobile phone: Turn on Bluetooth. Detailed instructions.
List view
1. 1. Find "Bluetooth"
Tap Apps.
Tap Settings.
Tap Bluetooth.
2. 2. Turn Bluetooth on or off
Tap the indicator to turn on Bluetooth.
When the indicator turns green, Bluetooth is turned on.
3. 3. Exit
Tap the Home key to return to standby mode.